PEPTIDES WHOLESALE Wholesale research peptides for resellers, clinics and labs +1 289-856-8434 orders@peptideswholesale.ca Monday to Friday, 09:00 to 17:00 ET
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Shipping and freight

How an order gets from our shelf to your goods-in.

Dispatch
1 to 2 business days
from cleared payment, from stock; 4 weeks made to order; special orders dated by the desk
Ships
Worldwide
tracked, from our stock in Canada or the US; outside the US and Canada the courier collects any import duty
Incoterm
DAP, delivered in Canada
freight included from $1,000.00 CAD of goods, quoted at checkout below that
Claims
5 business days
to report a shortage or damage

Freight

Freight is included on orders of $1,000.00 CAD and over. Below that the checkout quotes the carrier for your address, or a flat $35.00 CAD when no live quote comes back, before you pay; nothing is added after that. Prices exclude taxes.

Carriers: Purolator, FedEx, UPS, Canada Post. Ask for a specific carrier or your own account number and we will use it.

Everything ships tracked and plainly packed. There is nothing on the outer carton naming the contents.

Cold chain and transit

Lyophilised powder tolerates short ambient transit, which is why it ships that way as standard. Cold chain is available on request.

On arrival, return lyophilised stock to minus 20 degrees Celsius. Once reconstituted, hold at 2 to 8 degrees Celsius and use to your own protocol.

Part shipments

Where a line is short we ship what is on the shelf and follow with the balance at no extra cost, each consignment with its own packing list. You can ask us to hold the whole order instead: tell the desk when you place it.

Customs and duties

Orders ship from our warehouse in Canada, or from our US warehouse when that is where the stock is. A parcel from the US crosses the border tracked, and any import duty, tax or brokerage on it is paid by us: you pay nothing extra at the door. We also deliver worldwide, tracked; outside the United States and Canada the courier collects any import duty or tax before delivery, and if customs seizes the parcel, 50% of your payment is refunded.

Shortages, damage and returns

Report within 5 business days of delivery with photographs of the outer carton and the vials. Freight claims are filed by us.

Sealed boxes are not returnable once they have left our control. A batch that is out of specification is a different matter and is covered on the quality page and in clause 5 of the terms of sale.

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